Privacy Policy

1. Information We Collect

We collect:

• Account information (name, email, phone)
• Order and transaction data
• Payment-related information (processed via third-party providers)
• Device and usage data for security and analytics

2. How We Use Data

We process personal data to:

• Provide and operate the platform
• Process transactions and settle payments
• Facilitate order fulfillment and shipping
• Prevent fraud and abuse
• Comply with legal obligations

3. Data Sharing

We may share data with:

• Payment processors
• Shipping and logistics providers
• Cloud hosting and infrastructure providers
• Regulatory authorities when required by law

We do not sell personal data.

4. Data Retention

We retain personal data as necessary for:

• Transaction processing
• Legal and tax obligations
• Dispute resolution and fraud prevention

5. User Rights

Depending on applicable law, users may request:

• Access to personal data
• Correction of inaccurate data
• Deletion of data where applicable
• Restriction of processing

Requests can be made via shipping.pepspayz@gmail.com.

6. International Transfers

Data may be processed in countries where our partners or infrastructure are located. We take steps to ensure appropriate safeguards.

7. Security

We implement security measures including encryption in transit, restricted access controls, and monitoring to protect personal data.

9. Children's Privacy

Our services are not directed to children. We do not knowingly collect data from minors without appropriate consent.

10. Changes to Policy

We may update this Privacy Policy periodically. Continued use of the platform constitutes acceptance of the updated policy.

11. Contact

For privacy-related inquiries, contact: shipping.pepspayz@gmail.com

Shipping Policy

Effective Date: 23 May 2026

This Shipping Policy applies to orders placed through the PepsPayz platform, operated by Pepspayz Masters Ltd.

1. Order Processing

Orders are processed by merchants or their verified suppliers. Processing time is typically 1–3 business days, depending on product availability and merchant operations.

2. Shipping Methods and Delivery Time

Estimated delivery times vary based on destination and logistics providers:

• Domestic shipping: 3–7 business days
• International shipping: 7–15 business days (may vary)

Delivery times are estimates and not guaranteed.

3. Shipping Origin

Products may be shipped from different locations depending on the merchant or supplier, including international warehouses.

4. Tracking

Tracking information is provided where available. Buyers can monitor shipment progress using the tracking details provided after dispatch.

5. Delays

Delays may occur due to:

• Customs clearance
• Carrier issues
• Weather or external factors

PepsPayz and merchants are not responsible for delays outside their control but will assist in tracking and support.

6. Shipping Address

Buyers are responsible for providing accurate shipping information. Orders shipped to incorrect addresses provided by the buyer may not be eligible for refunds.

7. Lost or Undelivered Packages

If a package is not delivered within the expected timeframe:

• Buyers should contact the merchant or PepsPayz support
• Investigations may be initiated with the shipping carrier

8. Duties and Taxes

International orders may be subject to customs duties or taxes imposed by the destination country. These charges are the responsibility of the buyer.

9. Shipping Contact

For shipping inquiries, contact: shipping.pepspayz@gmail.com

Refund & Dispute Policy

Effective Date: 23 May 2026

This Refund & Dispute Policy applies to transactions conducted on the PepsPayz platform, operated by Pepspayz Masters Ltd.

1. Platform Role

PepsPayz provides a technology platform connecting buyers and merchants. Merchants are responsible for fulfilling orders and handling refunds in accordance with their store policies. PepsPayz may assist in dispute resolution where necessary.

2. Eligibility for Refunds

Buyers may request a refund under the following conditions:

• Item not received within the estimated delivery timeframe
• Item received is significantly different from the description
• Item arrives damaged or defective

3. Non-Refundable Situations

Refunds may not be provided if:

• The buyer provides incorrect shipping information
• The order is delayed due to customs or external logistics issues
• The item has been used, altered, or damaged after delivery
• The request is made outside the allowed timeframe

4. Refund Request Process

• Buyers must submit a refund request within 7–14 days of delivery (or expected delivery if not received)
• Supporting evidence (photos, order details) may be required
• Merchants are expected to respond within a reasonable timeframe

5. Dispute Resolution

If a dispute cannot be resolved between buyer and merchant:

• PepsPayz may review the case and request additional information
• PepsPayz reserves the right to make a final determination to ensure fairness and compliance

6. Chargebacks

Initiating a chargeback without contacting the merchant or PepsPayz first may result in account review or suspension. We encourage resolving issues through the platform before contacting payment providers.

7. Refund Processing

Approved refunds will be processed through the original payment method. Processing times depend on payment providers and may take several business days.

8. Fraud Prevention

PepsPayz monitors refund and dispute activity to prevent abuse. Suspicious activity may result in account restrictions or suspension.

9. Refund & Dispute Contact

For refund or dispute inquiries, contact: shipping.pepspayz@gmail.com