Refund & Dispute Policy

1. Platform Role

PepsPayz provides a technology platform connecting buyers and merchants. Merchants are responsible for fulfilling orders and handling refunds in accordance with their store policies. PepsPayz may assist in dispute resolution where necessary.

2. Eligibility for Refunds

Buyers may request a refund under the following conditions:

• Item not received within the estimated delivery timeframe
• Item received is significantly different from the description
• Item arrives damaged or defective

3. Non-Refundable Situations

Refunds may not be provided if:

• The buyer provides incorrect shipping information
• The order is delayed due to customs or external logistics issues
• The item has been used, altered, or damaged after delivery
• The request is made outside the allowed timeframe

4. Refund Request Process

• Buyers must submit a refund request within 7–14 days of delivery (or expected delivery if not received)
• Supporting evidence (photos, order details) may be required
• Merchants are expected to respond within a reasonable timeframe

5. Dispute Resolution

If a dispute cannot be resolved between buyer and merchant:

• PepsPayz may review the case and request additional information
• PepsPayz reserves the right to make a final determination to ensure fairness and compliance

6. Chargebacks

Initiating a chargeback without contacting the merchant or PepsPayz first may result in account review or suspension. We encourage resolving issues through the platform before contacting payment providers.

7. Refund Processing

Approved refunds will be processed through the original payment method. Processing times depend on payment providers and may take several business days.

8. Fraud Prevention

PepsPayz monitors refund and dispute activity to prevent abuse. Suspicious activity may result in account restrictions or suspension.

9. Contact

For refund or dispute inquiries, contact: shipping.pepspayz@gmail.com